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Order Processing Time
Handling time to dispatch order: 1 - 3 working days. (Onkiza has to process your order and put all your items through its strict quality-control tests.)
Return Guarantee
For whatever reason if you are unsatisfied with your order within 7 days you can return it to us in new condition for a refund minus the shipping charges.
DOA Guarantee
If your item arrives damaged, please contact us within 7 days and provide clear and valid proof. Onkiza will make compensation based on the damage situation.
Missing/Wrong Items Guarantee
If you receive a parcel with missing/incorrect/secondary packing items, please contact us within 7 days of delivery and provide the relevant proof. Onkiza will make compensation based on the damage situation.
1. Material: BASF inner core + breathable fabric 2. Size: 33x24x20 cm 3. Season: all seasons 4. Weight: 430 grams 5. BASF's inner core is environmentally friendly and has no odor, soft and flexible with a resilient touch 6. Blended and interwoven conductive fiber in the fabric, non-sticky dandruff, non-sticky hair 7. Fully curved surface, fits waist and neck, comfortable and decompressing
